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Purchase terms

Terms and conditions

These terms govern the use of the PrinPro online shop, ordering, payment, production, delivery and the rights of both parties.

Last updated 3 August 2026

General terms

The Seller is XXX, registration No. XXX, registered address: XXX, email: info@prinpro.lv, phone: +371 20 000 000. A purchase through the PrinPro online shop creates a distance contract governed by the laws of the Republic of Latvia.

  • Before confirming an order, the Customer reviews the product, price and these terms.
  • The Customer is responsible for correct contact, size, design, text and delivery information.
  • The Seller may amend the terms for future purchases by publishing a new version on this page.
  • These terms do not limit mandatory consumer rights.

Products, prices and ordering

Product features, variations and prices are shown on product pages. Prices are in euros. To order, add products to the cart, provide the requested details, choose delivery and confirm payment.

  • The total price and delivery cost are shown before payment.
  • Receipt of the order is confirmed electronically to the email provided.
  • For an obvious pricing or technical error, the Seller will offer a corrected order or a refund.
  • Images may vary slightly due to screen, material and production characteristics.

Personalisation and design approval

For customised products, the Customer confirms that submitted content is correct and does not infringe copyright, trademarks or other third-party rights. Where a proof is provided, production begins after approval.

  • Check wording, spelling, size, colour, placement and image quality before approval.
  • After approval, changes are possible only if production has not started and may affect price or timing.
  • The Seller may reject unlawful, offensive or clearly infringing content.

Payment

Payment methods shown at checkout are provided by MakeCommerce (Maksekeskus AS) and the relevant payment providers. Unless otherwise agreed in writing, fulfilment starts after successful payment.

  • Methods may include Latvian online banks and Visa or Mastercard cards.
  • Data required for payment is transferred to the licensed payment provider.
  • If fulfilment is impossible, the Customer is informed and refunded without undue delay, no later than 14 days.

Production and delivery

Production and delivery time depends on the product, level of personalisation and delivery method. Estimates and costs are shown on the website, product page, checkout or individual quotation.

  • Orders are delivered to the address or parcel locker selected via Omniva, Unisend or another stated partner.
  • The Customer must provide accurate recipient details and ensure that the parcel can be received.
  • For a material delay or unavailable product, the Seller will agree a new date or refund.
  • Risk passes when the Customer or a nominated third party receives the goods.

Withdrawal and returns

A consumer may withdraw from a standard, non-personalised product within 14 days of receipt. Notice must be given in writing and the item returned within a further 14 days. Full details are on the Returns and exchanges page.

  • The Customer pays direct return costs unless the item is defective or non-conforming.
  • The Seller may withhold a refund until receiving the item or proof of return.
  • The Customer is responsible for diminished value caused by handling beyond normal inspection.
  • Withdrawal does not apply to made-to-order or clearly personalised goods; rights regarding defects remain unaffected.

Defective or non-conforming goods

The Seller is responsible for conformity as required by law. A consumer may submit a conformity claim within two years after delivery and should notify the Seller of an issue without undue delay.

  • Include the order number, description and, where possible, photographs.
  • Depending on the circumstances, the Customer may request free repair or replacement.
  • If those remedies are impossible or disproportionate, a price reduction or termination may apply under law.
  • The Seller is not responsible for damage caused by misuse, improper care or poor source material supplied by the Customer.

Personal data and communications

The Seller processes the data supplied for fulfilment and shares necessary details with payment and delivery partners. More information is available in the PrinPro Privacy policy.

  • Order messages are required for contract performance and are not marketing.
  • Marketing is sent only with an appropriate legal basis and can be unsubscribed from.
  • Use info@prinpro.lv or the website contact form for official communications.

Liability, force majeure and disputes

Neither party is responsible for failure caused by circumstances that could not reasonably be foreseen or prevented, but the other party must be informed promptly. Disputes are first addressed through negotiation or written correspondence.

  • If no agreement is reached, consumers may contact the Latvian Consumer Rights Protection Centre or a Latvian court.
  • Consumers may also use available Latvian alternative dispute-resolution mechanisms.
  • Latvian law applies to matters not covered by these terms.