Purchase protection
Returns and exchanges
We want every purchase to be right. Here is the essential information about standard product returns, exchanges and personalised orders.
A returned standard product must be in the same condition and complete set in which it was received.
Right of withdrawal for standard products
When buying a standard product online, a consumer may withdraw within 14 days after receiving it without giving a reason. The product may only be inspected as it would be in a physical shop.
- Tell us about your decision before the 14-day period ends.
- The customer covers direct return costs unless the product is defective or non-conforming.
How to request a return
Contact PrinPro with your order number, the product and the reason for return. We will send instructions for handing over or shipping the item.
- Email info@prinpro.lv or call +371 20 000 000.
- Pack the item securely and include proof of purchase details.
- Return it within 14 days after notifying us.
Condition of returned items
The item must be undamaged, without signs of use and with its original contents. The customer is responsible for diminished value caused by handling beyond what is necessary to inspect it.
- Keep labels, packaging and all included items.
- Pack the product so it cannot be damaged in transit.
Personalised and made-to-order products
The right of withdrawal does not apply to products made to the customer’s instructions or clearly personalised, such as clothing with custom text, images, logos or an individually approved design.
- Check the approved design, size and personalisation details before production.
- This exception does not limit your rights if the item is defective or does not match the order.
Defective or non-conforming products
If an item is damaged, has a manufacturing defect or does not match the approved order, contact us as soon as possible. We will assess it and offer an appropriate solution — repair, replacement or refund.
- Include the order number and clear photos of the issue.
- Keep the packaging until the claim has been reviewed.
This is an informative summary. Your statutory consumer rights remain protected under the laws of the Republic of Latvia.